Shipping policy
At Sarah Toronto, we strive to offer you a seamless and pleasant shopping experience. Below you will find our shipping policy, so you know exactly what to expect when placing an order.
Delivery Times
We do our best to process and deliver your order as quickly as possible. Below are our estimated delivery times:
- Orders placed before 7:00 PM: Will be processed the same or next business day.
- Processing time: 1–2 business days (Monday to Friday).
- Shipping time: 5–14 business days within Canada.
Please note: During busy periods or in the event of carrier delays, delivery may take slightly longer.
Carriers
We work with reliable delivery services to help ensure your order arrives safely and on time, including:
- Canada Post
- Purolator
- UPS
- FedEx
Shipping Costs
Free Shipping
At Sarah Toronto, you benefit from free shipping within Canada — with no minimum order value required.
Import Duties and Taxes
The customer is responsible for any import duties, taxes, or other charges that may apply when goods enter the destination country. These costs are not covered by or payable to Sarah Toronto and must be paid directly to the appropriate authorities.
Issues with Delivery?
Experiencing a delay or a missing parcel? Please contact our customer service team as soon as possible. We’ll be happy to assist you and help ensure your order reaches you properly.
Track Your Order
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to track your parcel through the carrier’s tracking page.
Contact Information
Email: info@sarahtoronto.ca
We do our best to respond to your email within 1–2 business days.